Biomedical Field Service Technician II
Job Description
The Field Service Technician-COE provides cost-effective maintenance on Agiliti and customer-owned medical equipment primarily located at customer sites outside of the office to assure it is functioning properly and meets customers’ needs. The Field Service Technician-COE performs operational verification, preventive and corrective repair service, and completes all associated documentation and communication in a timely manner.
Knowledge and Physical Requirements:
- Associates degree in electronics, mechanical engineering, or biomedical equipment technology. Alternative qualifications include: Equivalent military training or Certified Biomedical Equipment Technician (CBET). Bachelor’s Degree preferred.
- Prior work experience in hospital setting or with customer service preferred.
- Will be required to demonstrate competency to perform operational verification procedures, preventive maintenance and repair service on various equipment
Understanding of regulatory agencies’ requirements. - Knowledge of ISO 13485 Standards and The Joint Commission (TJC) Standards
- Has a general understanding of inventory management and general business practices to assist with contract management and account margin maintenance.
- Familiar with the setup and application of test equipment (electrical safety analyzer, digital multi-meter, patient simulator, etc.).
- Able to read, analyze and interpret technical literature, schematics and drawings.
- Must hold a current, valid and unrestricted driver’s license and maintain per Agiliti’s MVR standards.
- Must maintain proper credentialing and immunizations to work within customer locations
- Basic computer skills, including an understanding of computer networks and equipment interfacing.
- Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
- Willing to travel extensively to support business needs and objectives on short notice. Willing to travel minimum of 70% annually that includes overnight extended stay
- Able to lift and/or push 75 pounds.
- Able to stand and walk for long periods of time.
Behavioral Skills (How the jobholders must conduct themselves with other people.):
- Possesses quality orientation with a “get it right the first time” attitude.
- Complies with patient privacy laws in all matters.
- Maintains and projects confidence, enthusiasm and a professional image.
- Demonstrates strong communication skills (listening, writing and speaking).
- Demonstrates team orientation and shows respect for others.
- Proactive and self-motivated.
- Organized; prioritizes to meet deadlines.
- Able to work with limited supervision.
- Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
- Maintains a clean and safe work environment.
- Customer-focused; willing to go above and beyond.
- Efficiently manages workload to complete scheduled service activity.
- Capable of troubleshooting. Identifies and addresses customer operational concerns with equipment and escalates issues as necessary to help resolve customer concerns promptly.
Practical Skills (Tasks that the job holder must be able to do and demonstrate.):
- Proficient in systems and Microsoft Office programs
- Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.
- Ensures prompt and courteous service is delivered to all customers in person and in all communications.
- Works in a surgical or laboratory environment as required, observing universal precautions and communicating with doctors and nursing staff appropriately.
- Demonstrates sound and timely decision-making skills.
- Effectively schedules service activity with customers, coordinating within customers’ time frames.
- Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements.
- Provides cost-effective equipment inspection, maintenance, calibration and repair service within specialized equipment areas such as Respiratory, Anesthesia, Sterilizers, Imaging and Network-Smart Technology.
- Provides feedback to district team and manufacturers around customer interaction and observations from time spent in accounts.
- Delivers a quality service and meets productivity objectives and targets.
- Completes all paperwork and computer data entry accurately and in a timely manner to ensure accurate billing and regulatory compliance.
- Assists in technical training.
- Accurately accounts for, and maintains, assigned inventory.
- Performs other assigned duties.
- Has the ability to manage temporary projects and has demonstrated strong project management skills
Development/Level II:
- Demonstrates good presentation skills and comfort in a group setting with customers.
- Demonstrates a good understanding of service programs and contractual obligations.
- Capable of providing technical training to other employees in areas such as equipment operation, check-out procedures, preventive maintenance, repair, quality management and/or International Organization for Standardization (ISO) practices, procedures and documentations.
- Increases utilization of services by articulating benefits and solutions to key healthcare decision-makers.
- Consistently achieves established performance measures.
Level III:
- Considered a subject matter expert with all technical policies and procedures.
- Leads customer sales presentations.
- Demonstrates superior understanding of service programs and contractual obligations.
- Used as a resource to enhance capacity to address and resolve customer issues.
- Exceeds performance measures and assists in development and coaching of other employees.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.
Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact [email protected].