Client Services Rep I
Who We Are:
Join our growing Arkansas-based pathology laboratory dedicated to improving patient care as our Client Services Representative. We are a passionate team of professionals who thrive in a fast-paced and challenging environment. We make it a habit to question the status quo and to consistently do better and try harder. We strive to provide an engaging work culture where your rewards are matched with your effort.
The Position
This position serves as the first point of contact for our clients and the voice of our company. The ideal candidate will use their knowledge of our practice and services to quickly problem-solve a client's needs or route the call to the appropriate department for assistance. The focus of this team is to build positive relationships with our clients while delivering world-class customer service. Applicants should be excited to work in a collaborative team environment that requires multitasking.
What You'll Get to Do:
- Answer and route inbound calls and faxes
- Contact clinicians and hospitals to obtain additional information
- Problem-solve in order to deliver an exceptional client experience
- Verify and update client contact information
- Relay critical information to appropriate teams
- Prioritize work in order to meet client needs
What You Will Bring:
- A high level of attention to detail
- A sense of compassion for the patient and the client
- Excellent active listening skills
- Strong written and verbal communication skills
- A good understanding of Microsoft Outlook and Excel
- Self-motivation
- A passion for learning
- Great teamwork skills
- Problem-solving skills
- Vulnerability
- Professionalism
- Dependability
What We Will Bring:
- A fun team environment
- Fully paid health insurance
- 401(k) with immediate eligibility and match
- PTO
- Company-paid life insurance
- Affordable vision and dental plans
- Flexible spending account
- Wellness plan
High school diploma or GED required; previous customer service or office experience preferred but not required