Coordinator of Patient Services 30 HR-Days
Job Description:
Under the direction of the Director, Manager and/or Supervisor of Patient Access Service, the Coordinator of Patient Services will provide exceptional Customer Service while:
Customer Service:
- Receiving all incoming calls and scheduling in a timely and accurate manner.
- Assures appointment documentation is obtained.
- Maintains proper sequencing in clinical order and patient routing between campuses and departments.
- Provides proper patient preparation for each patient at the time a procedure is scheduled.
- Notifies physician office when prior authorization is required and documents the authorization information in scheduling.
- Pre-registers patients for scheduled appointments, verifies insurance eligibility for all insurances a patient may have by either contacting the health insurance company by telephone or utilizing a website in order to verify eligibility and benefits.
Education/Experience:
- High School Diploma or equivalent required. Advance education preferred.
- 1-2 years experience in a healthcare setting, preferably in scheduling or registration.
- Typing speed 65 WPM, CRT experience, medical terminology.
- Excellent written, verbal and telephone communication skills required.
- Excellent written, verbal and telephone communication skills required.
FLSA Status:
Non-Exempt
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled