Customer Care Representative (Temporary)
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Position Summary:
Primarily responsible for assisting Bio-Techne's customers, internal and external, with all aspects of ordering and receipt of products. Based in the Minneapolis office, this person will answer sales and technical support requests for product availability and order status, communicate and coordinate activities with customers, other Bio-Techne entities and Sales Reps to get orders processed and shipped out. Take point on all service needs including replacement parts, and refurbished instruments.
This is a temporary position expected to last nine months, with the potential for extension for the right candidate.
Key Responsibilities:
- Enter orders into the company ERP (Microsoft Dynamics AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc. as necessary.
- Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure customer’s needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate.
- Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of order cycle as necessary to ensure customer satisfaction.
- Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs.
- Provide non-technical product and pricing information to customers through phone, email or other channels as needed.
- Connect callers to appropriate departments as needed.
- Follows company policies and practices as outlined in Handbook and follow guidelines regarding safety as outline in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance to the job.
- Performs additional duties as assigned.
Education and Experience:
- Ideal candidates will have a college degree in a relevant field, or equivalent work experience including prior work as a Customer Care Representative.
- At a minimum, a High School diploma is required with at least 3 - 5 years of relevant customer facing experience in a fast-paced environment.
- Good communication skills, both verbally and written, and a pleasant phone presence required.
- Must have the ability to problem solve and possess organizational and multi-tasking skills.
- Ability to independently prioritize and re-prioritize based on urgency and complexity of issues.
Why Join Bio-Techne:
- We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
- We offer employee resource groups, employee events, and charity drives to build a culture of caring and belonging.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position.
Bio-Techne is an E-Verify Employer in the United States.