Customer Service Order Entry Clerk (temporary)
Bio-Techne is hiring a Customer Service Order Entry Clerk in Centennial, CO! In this role, you will be responsible for communicating with customers via live chat, phone, email, website, and fax to place orders. Take point on all service needs including replacement parts, and refurbished instruments.
This is an on-site position in our Centennial, CO location paying $20-$25/hour depending on experience and qualifications.
This is a temporary position expected to last nine months, with the potential for extension for the right candidate.
We have a passion for science! Our products are used in emerging research to help find cures for diseases and disabilities along with overall improvements to human well-being. Our company is growing and we are seeing record breaking quarters and climbing stock prices. Apply today to consider joining our successful and purpose-driven organization!
Key Responsibilities:
- Enter orders into the company ERP system.
- Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure customer’s needs and expectations regarding their order are met.
- Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of order cycle as necessary to ensure customer satisfaction.
- Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs.
- Provide non-technical product and pricing information to customers through phone, email or other channels as needed.
Education and Experience:
- High School Diploma is required with at least 3 - 5 years of relevant customer service and/or order entry experience in a fast-paced environment.
- Or, a Bachelor's Degree and equivalent experience.
- Good communication skills, both verbally and written, and a pleasant phone presence required.
- Must have the ability to problem solve and possess organizational and multi-tasking skills.
- Ability to independently prioritize and re-prioritize based on urgency and complexity of issues.
Why Join Bio-Techne:
- We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
- We offer employee resource groups, employee events, and charity drives to build a culture of caring and belonging.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Benefits:
- Professional development assistanc
Schedule:
- 8 hour shift
- Monday to Friday
Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position.
Bio-Techne is an E-Verify Employer in the United States.