Customer Service Representative (Temporary)
Summary:
Based in the Minneapolis office, this person will answer sales and technical support requests for product availability and order status, communicate and coordinate activities with customers, other Bio-Techne entities and Sales Reps to get orders processed and shipped out. Take point on all service needs including replacement parts, and refurbished instruments.
This is a temporary position expected to last nine months, with the potential for extension for the right candidate.
Responsibilities:
- Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order.
- Ensure customer’s needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate.
- Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs.
- Enter orders into the company ERP (Microsoft Dynamics AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc. as necessary.
- Connect callers to appropriate departments as needed
Education and Experience:
- Minimum of a high school diploma required with at least 3-5 years of relevant customer facing experience.
- College degreee in a relevant field preferred
Job Type:
- Temporary
Schedule:
- Day shift
- Monday to Friday