Process Engineer - Hybrid/Remote
Apply on laptop or desktop computer.
The Process Engineer identifies cross-organizational process improvement opportunities, designs and evaluates sustainable solutions, makes recommendations to customers, and supports implementation of changes in support of the organization’s strategic plan. Elicits and captures as-is and to-be processes and develops other business artifacts to be used as input for Agile method Technology projects and self-service knowledge sharing. Participates in key process improvement events and efforts, applying sound project management, change management and process design principles to deliver wins. Engages in business process re-engineering improvements across single or multiple lines of business in support of the organization’s strategic plan. Assist in the standing up of enterprise business process community of practice. This position can be remote (US) or hybrid. #LI-Remote #LI-Hybrid
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ACCOUNTABILITIES/Process Improvement:
- Drives teams to critically examine, rethink, redesign, and drive performance improvement, including increased efficiency, speed, scalability, and cost effectiveness.
- Clearly defines the business case, validates the opportunity, scope and executes timely while ensuring sustainability.
- Identifies and documents business processes (e.g., interviews and artifact review) and pain points.
- Works with Organizational Change Partners, Learning and Performance Solutions owners, to assist business lines and project teams in developing business readiness plans that include communication plans, training plans and implementation plans.
- Supports knowledge repository of business operations artifacts and shares knowledge to improve organizational health, increase efficiency, and readiness.
- Orients new Leaders, Business Analysts, and Solution Designers on business processes, to increase their understanding of projects before they kickoff.
- Develops and gathers metrics to measure operational efficiency, develop innovative solutions, and recommend and facilitate quality improvement efforts.
- Participates in process improvement events / workshops for internal business teams.
- Thinks critically and strategically, cultivates collaborative relationships, and deliver wins.
Stakeholder and Communication Management:
- Participates in the creation of leader briefings summarizing process improvement efforts, findings, and progress.
- Works effectively with business sponsors, subject matter experts, vendors, and other key stakeholders within project environments.
- Utilizes leader-level communication skills to effectively share knowledge and build understanding among project sponsors and key stakeholders.
- Provides regular status reporting on plan progress as defined by organization standards.
- Other duties as assigned.
REQUIRED QUALIFICATIONS/Knowledge of:
- Process maps, SIPOCs, Agile process, systems architecture, project management methodologies and tools.
- Standard office and project management applications – i.e. Microsoft Office, SharePoint, Confluence, and Jira
Ability to:
- Work in a complex, high-speed environment. Able to observe and document complex processes, reducing complexity and to produce user-friendly artifacts.
- Effectively articulate information through advanced written and oral communication and presentation skills to all levels of the organization.
- Build relationships and use diplomacy in working relationships to address conflict and arbitrate solutions successfully.
- High degree of business acumen and ability to lead through influence versus direct authority, including challenging the status quo.
- Ability to vet solutions, develop recommendations, and prioritize solution implementation.
- Provide excellent customer and business focus, with strong interpersonal and soft skills.
- Expertise with working with third parties and staff, both face to face and virtually, to execute on strategy while successfully balancing cost, productivity, and timeliness.
- Proven track record in Six Sigma, Lean, Change Management, Agile and Facilitation methodologies.
Education and/or Experience:
- Bachelor’s degree, preferably in finance, business, or IT. However, upon evaluation, equivalent related experience and/or education may be substituted for the degree.
- Three or more years of experience leading business process reengineering (BPR) activities using process improvement methodologies, including BPR, Lean Six Sigma, or CPI.
PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration):
- Six Sigma Black Belt.
- PMP Certification.
- Experience in project management leading operational and technology initiatives with demonstrated success in cross-functional initiatives and implementation of large-scale projects.
Additional Information:
- Pay Basis: Yearly
- Schedule: Full-time
- Driver Policy: No
Proof of being up-to-date on COVID-19 vaccination, including a booster when eligible, with acceptable documentation is required for employment. NMDP will consider all requests for medical or religious accommodation.