Director - Operations
Director - Operations
Manage operations of a region while providing leadership and individual motivation; Recommend and implement policies and programs; allocate resources consistent with the budget and mission. Provide a knowledgeable and welcoming public image.
Responsibilities:
- Oversees the management of several individual centers within a geographic region
- Manages supervisors within the areas of hiring, staff development and the management of site’s performance.
- Provides effective coaching, feedback and developmental action plans to the site supervisors
- Implements processes identified to improve the overall performance of individual site, overall customer service issues and drives overall efficiency
- Solves problems effectively with an emphasis on developing proactive, productive approaches utilizing internal support functions
- Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement
- Identifies measurable performance standards to improve site performance
- Understands the site’s challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.)
- Reviews staffing model and recommends optional solutions to VP of Operations
- Coordinates and communicates across remote sites and shares best practices with peers
- Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals
- Travel between sites required
- Other duties as assigned
Qualifications:
- Previous medical industry experience required.
- Oversight and managment of multiple clinics
- Financial Management a plus
- Demonstrated process or efficiency management.
- Excel, PowerPoint, Word and Outlook skills required.
- Excellent written, verbal and presentation skills required.
- Ability to interact at all levels of the organization (both internal and external).
- Demonstrated strong leadership skills.
- Previous experience managing remote teams.
- Demonstrated adaptability anda ability to manage change.
- Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.
- Prior experience in an Operations function with emphasis on budget and P&L responsibility.
- Demonstrated experience with medical information management systems preferred.
- For applicants in Illinois and Pennsylvania: The COVID-19 vaccination may be a condition of employment