Help Desk Technician
About Akoya Biosciences:
As The Spatial Biology Company®, Akoya Biosciences’ mission is to bring context to the world of biology and human health through the power of spatial phenotyping. The company offers comprehensive single-cell imaging solutions that allow researchers to phenotype cells with spatial context and visualize how they organize and interact to influence disease progression and response to therapy. Akoya offers a full continuum of spatial phenotyping solutions to serve the diverse needs of researchers across discovery, translational and clinical research via its key platforms: PhenoCycler™, PhenoImager™ Fusion and PhenoImager HT.
Position Summary*:
Akoya Biosciences is seeking an enthusiastic Help Desk Technician to join our Information Technology team in Menlo Park, CA. The successful candidate will be a member of a dynamic team that provides IT support to employees both in-person and companywide.
Duties & Responsibilities:
- Provide end user support for software problems including operating systems, application software and productivity tools, such as Microsoft Office 365.
- Provide end user support for hardware problems with a variety of devices including but not limited to computers, printers and wireless devices.
- Configure and install laptop and desktop computers. Knowledge of how to image computers is required.
- Monitor and acknowledge new support requests and recording activities using IT’s KACE ticketing system. Triaging issues and determining whether the support requires immediate or planned action.
- Develop knowledgebase articles to leverage ticket resolutions for repetitive support issues, and to provide self-service assistance to end users.
- Manage Users, computers, and security groups in Microsoft Active Directory / Office 365
- Other duties as required..
Skills & Requirements:
- Bachelor’s Degree or equivalent experience (2+ years preferred)
- In-depth knowledge of Windows Operating systems required (Primarily Windows 10 and Windows Server 2019+)
- Ability to work self-sufficiently or with a team
- Demonstrated ability to identify, analyze and solve technical problems by applying cost effective and technical solutions.
- Service-oriented, customer-centric attitude with the ability to respond to internal customer's requests with the appropriate level of urgency.
- Excellent written and verbal communication skills with the ability to articulate technology to the general employee.
- Ability to lift 20 lbs. as well as crawl, bend, stoop, kneel as needed to work around and install equipment.
- Be eligible to work for any employer in the United States without sponsorship.
- Must pass a pre-employment background check and drug screen.
Akoya Biosciences, Inc. proudly affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.