Inside Sales Executive
Dominion Diagnostics is the premier provider of comprehensive clinical quantitative urine drug testing, medication monitoring, and support services nationwide. Serving thousands of clients in a variety of medical specialties, we provide actionable information to improve patient care and medical outcomes in the treatment of Chronic Pain, Substance Use Disorder, and Addiction Medicine.
Inside Sales Executive Position
This position is responsible for the management and retention of existing accounts in an assigned territory. In addition, this role requires making outbound sales calls to close business and/or securing an appointment for our regional sales executives to visit in person to close the business.
Hours - Schedule:
Must be U.S. based, candidate’s residential location may be anywhere in the U.S.
However, the standard work hours would be within Mountain Standard or Pacific Standard times.
Principal Duties and Responsibilities:
- Meets and exceeds territory volume growth objectives by developing and increasing business in existing accounts.
- Make service calls to the existing account base.
- Service calls are defined as a call in which at a minimum you spoke directly to a touch point within the account.
- Touchpoints for outbound calls will be owners, providers, office managers, residential treatment center managers, director of nursing, or head collector.
- Develops and manages strong sustainable relationships with the customer base.
- Make daily outbound sales calls to a touchpoint within a targeted account.
- Target list will be provided to you from outside sales executives and the Director of Inside Sales from various call lists designed to pull through additional volume for Dominion Diagnostics.
- Set qualified appointments for outside sales executives.
- Qualify (defined below) each account prior to setting an appointment for the outside sales executive
- Records complete service and call activity daily using our CRM software.
- Communicate effectively and work in conjunction with regional account executives and regional account managers when targeting their territory.
- Become an expert on Dominion Diagnostic’s product offering.
- Continue to enhance understanding of competitor offerings and the payer landscape in each state.
- Provides regular updates to the Executive Director of Inside Sales on existing customers, pipeline, and monthly call reports.
- Adheres to all HIPAA confidentiality requirements.
- Adheres to all HIPAA confidentiality requirements.
- Complies with all applicable laws to promote our laboratory services.
- Works independently, organizes territory and meets deadlines.
- Self-starter who works well independently and as part of a team
- Ability to understand and present clinical/technical product information
- Additional duties as assigned.
Education and Experience:
- Bachelor’s degree (B.A./B.S.) from a four-year college or university preferred
- 1-3 years of sales or customer service experience
- Laboratory experience is a plus
- Proven ability to develop and maintain relationships with key physicians and office staff
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office and CRM software
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Prolonged periods of communicating on the telephone and via Teams.
- Must be able to lift 25 pounds at times
- Must be able to travel in a personal automobile and travel via airplane, as needed
Excellent Benefits:
- Our comprehensive benefits package includes medical, dental, and vision coverage; a 401k plan with an employer match, paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits. In addition, an annual bonus may be paid to eligible employees based upon organizational and individual performance. Employees and their family members have full access to our Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for emotional support/counseling.
- We have several employee recognition programs and were awarded Best Places to Work in RI for the past 3 years in a row.
- Dominion Diagnostics provides all technical staff free access to a comprehensive library of continuing education classes through MediaLab. MediaLab’s P.A.C.E approved continuing education credits are accepted by ACSP, AMT, and all licensure states.
Mandatory Covid-19 Vaccination Policy:
- Dominion Diagnostics currently requires all applicants for employment to either (1) establish that they are fully vaccinated against COVID-19, to include a booster shot, or (2) obtain an approved exemption from the company’s mandatory COVID-19 vaccination requirement as a reasonable accommodation. Applicants who do not fulfill one of these two requirements will be denied employment with the company.
- To establish that they are fully vaccinated against COVID-19, applicants who have received a conditional offer of employment must present written evidence of immunization from a designated vaccination site or from another authorized healthcare provider. According to the CDC, an individual is considered fully vaccinated by having received-their second dose of a two-dose vaccine (e.g., Pfizer or Moderna) or a single dose vaccine (e.g., Johnson & Johnson / Janssen) and a booster for all.
- For more information about the process for seeking an exemption following a conditional offer of employment, please contact Human Resources at [email protected]. Dominion Diagnostics will engage in an interactive process to determine if a reasonable accommodation can be provided so long as it does not create an undue hardship for the company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the employee.