JIRA Administrator
About the Company:
Avalon Healthcare Solutions, headquartered in Tampa, Florida, is the world’s first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve clinical outcomes. Working with health plans across the country, the company covers more than 36 million lives and delivers 7-12% outpatient lab benefit savings. Avalon is pioneering a new era of value-driven care with its Lab Insights Platform that captures, digitizes, and analyzes lab results in real time to provide actionable insights for earlier disease detection, ensuring appropriate treatment protocols, and driving down overall cost.
Studies show that 30% of clinical laboratory testing is unnecessary or overused. Inappropriate testing or missing a key screening can lead to complications and expense arising from unwarranted care, or not obtaining proper care when needed, leading to increased health risks and costs. Avalon helps ensure delivery of the right test, at the right time, and in the right setting. We seek to ensure the most effective patient treatment, improve clinical outcomes, and optimize cost and affordability.
Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies.
Avalon is a high growth company where every associate has an opportunity to make a difference. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.
For more information about Avalon, please visit www.avalonhcs.com.
Avalon Healthcare Solutions is proud to be an equal opportunity employer including disability/veteran. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
About the JIRA Administrator Position:
The Operations Department is responsible for engineering and implementing business solutions to support processes across the organization. Many of these processes are cross functional and include multiple departments. JIRA Administrator routinely design processes that include embedding Atlassian’s Jira Service Management (JIRA) application into the process to provide a single source of truth from where data can be extracted and used for monitoring, tracking and reporting. Jira provides visibility and a common understanding of the process throughout the organization. It supports mission critical processes and requires a dedicated resource to develop new desks, update existing desks, and work with IT to maintain the application. This position, JIRA Administrator, is dedicated and focused on providing the required support necessary to mitigate risks to mission critical processes that used JIRA.
JIRA Administrator – Essential Responsibilities:
- Gather, document and analyze business requirements to design, build and implement Jira projects.
- Maintain input screens, workflows, permissions, and users within Jira.
- Customize and develop Jira projects with various schemes, complex workflows, screen schemes, permission schemes and notifications schemes.
- Promote data stewardship and best practices.
- Create and maintain detailed technical and user documentation.
- Establish and maintain a Jira Helpdesk for business teams to request new projects, make updates to existing projects, and to request other maintenance and support items.
- Research and resolve support issues submitted by users.
- Work with Atlassian to troubleshoot any issues that arise, when needed.
- Maintain documentation on Jira versioning, add-ons, licenses, and mail servers while also staying aware of issues identified by Atlassian.
- Other duties as assigned.
JIRA Administrator– Minimum Qualifications:
- Experience (3) years administering and building JIRA service desk cloud and on-prem at an enterprise level.
- Experience building JIRA workflow and automation.
- Experience integrating JIRA into application tools (Teams, Ring Central or Smartsheets)
- Strong interpersonal skills, including the ability to work effectively with management and staff at all levels of the organization.
- Strong verbal and written communication skills required.
- High proficiency using Microsoft Office products especially Excel, PowerPoint, Word and Visio.
- Bachelor’s degree or five (5) years of healthcare industry experience, with multiple years’ experience in helpdesk/software support.
- Experience supporting JIRA Service Management application.
JIRA Administrator – Preferred Qualifications:
- Practical use of a statistical package, like SQL and Power BI, to analyze claims data.
- Beginner experience using SQL to pull data and or design reports requests for Jira projects.
- Experience working in development environments.
- Knowledge of Avalon’s business functions.
- JIRA Admin Certification