Project Management Coordinator (life sciences)
Project Management Coordinator - Order Management
Detroit, MI
Full-time
BioIVT is a leading global provider of high-quality biological specimens and value-added services. We specialize in control and disease state samples including human and animal tissues, cell products, blood, and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research and the effort to improve patient outcomes by coupling comprehensive clinical data with donor samples.
Our Research Services team works collaboratively with clients to provide in vitro hepatic modeling solutions. And as the world’s premier supplier of ADME-Tox model systems, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service, and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in ELEVATING SCIENCE®.
We are looking for someone with a biology background, highly competent with different computer applications, and who has managed projects and data.
Description/Responsibilities:
- Responsible for managing the fulfillment of customer orders through the laboratory and providing day-to-day scientific support to the commercial team in the development of customer quotations for project-based tissue orders. Orders will include standard inventory products and custom projects that require a high level of lab services.
- Support the commercial and laboratory operations teams by creating, shipping, and closing standard and custom work orders by following standard operating procedures. Key responsibilities include managing and meeting all timelines, driving a consistent laboratory workflow, accurately tracking orders and shipments, and creating, scheduling, and processing work order-related tasks through the laboratory.
- Perform quality control review of all work orders to ensure requirements are met. This will include, but not be limited to, the review of H&E images, tumor purity, RNA quality scores, etc.
- Identify and resolve any potential issues that may arise during order fulfillment.
- Continuously update the commercial team and/or clients as appropriate and drive orders to completion.
- Provide data analysis support to screen and select samples for customer projects.
- Provide scientific support for project development and data analysis and coordinate with site managers to ensure the availability of material.
- Liaise daily with operations to ensure incoming material is prioritized appropriately to fill open orders and projects are processed to schedule.
- Establish and maintain excellent working relationships with the commercial team, laboratory operations, shipping & receiving, and IT team members.
- Ensure completed projects are reviewed for opportunities to improve.
- Other duties as assigned.
Position Requirements:
- Required
- B.S. in biology or related field
- Demonstrated experience managing complex projects in a high-tech environment.
- Strong computer skills (MS Excel, Word, Outlook, PowerPoint, internet research, etc.).
- Preferred
- Two (2) years of recent experience in a directly related clinical laboratory setting.
- Strong relationship-building experience (customer service or sales).
- Experience using Salesforce and an ERP system.
- clinical experience
Attributes:
- Outstanding organizational skills, including the ability to handle multiple assignments concurrently.
- Ability to work in a fast-paced environment and meet time and quality-based objectives.
- High attention to detail, accuracy, and follow-through.
- Excellent written and verbal communication skills.
- Ability to work effectively both independently and as part of a team.
- Self-starter with high initiative and ability to create solutions.
Physical Demands:
- Typical office environment with potential for hybrid remote/office schedule.
- Sitting for long periods of time and extended computer use.
Working Conditions:
- Occasionally required to work evenings, weekends