RNA Client Relations Manager
Aldevron is an industry pioneer with a core competency in manufacturing for gene and cell therapy. We supply high-quality plasmid DNA, mRNA and proteins to our clients, who are breaking new ground on the world’s most important and challenging solutions to benefit us all. We're looking for innovative, forward-thinking individuals who share our goals of advancing science and making an impact on the world.
Aldevron is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
This position is part of the RNA Client Services located in Fargo, ND and will be hybrid. At Aldevron, we combine best-in-class products and service with the ideal operating environment to lay the groundwork for vital new discoveries worldwide. You will be a part of the RNA Client Relations Team and report to the Sr Manager, RNA Client Relations.
In this role, you will have the opportunity to:
- Interface with and support Field Sales when interacting with new/existing clients requesting clinical RNA manufacturing services.
- Work closely with CR Coordinators to identify and support clients when ready to transition from Research Grade to clinical manufacturing.
- Generation of SOWs, including involvement from internal technical and operations teams to align on proposed manufacturing scheme
- Execution of SOWs and smooth hand-off to Program Management.
- Maintain relationships with active clients and ensure repeat clinical manufacturing projects.
- Assist with agreement negotiations as necessary.
- Interfacing with internal Aldevron groups to ensure readiness.
- Communicate client feedback to management regarding new service opportunities with suggestions to improve Aldevron’s service
- Support and assist with training of new Client Relations Coordinator hires.
- Ability to accurately manage multiple projects in a fast-paced, team-oriented environment.
- Perform other duties as assigned
- All employees are responsible for the general upkeep of work and shared spaces
- Punctual and regular attendance is required of all employees
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.
Qualifications:
- Bachelor of Science degree in a scientific field required
- 1 or more years of previous training and experience in a client facing role
- Previous experience with a CRM interface
- Broad scientific and technical expertise in the fields of immunology, cell biology, molecular biology, and protein biochemistry
- Excellent computer skills (MS Office, CRM)
- Excellent written and oral communication skills
- Demonstrate leadership and organization skills
- Could be open to a remote or hybrid work schedule.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.